This service is available for any customer although it is generally used for businesses critical machines or services. To be able to use this service there is a small annual registration fee which will entitle the purchaser to contact number that is manned 24 hours a day 7 days a week for you to call for emergencies only. We include up to 15 minutes assistance on the phone / remote support to try and solve the problem if possible without visiting your site. If a site visit is required it will be deemed as chargeable at the applicable rate depending on whether the site visit is carried out during normal business hours or not. Telephone / remote support longer than 15 minutes is also chargeable. Contract support options are also available for this service tailored to suit your needs. Other associated services we offer are Data Recovery and Disaster Recovery
Contact us now to discuss your requirements.